How to Get Support?
1. From the Smart-View IoT dashboard navigate to the Top Navigation Bar
2. Click Option 2 indicated in the Top Navigation Bar and from the dropdown options click "Get Support"
Note: From the Service Center dashboard, the user can suggest new features or submit a ticket requesting support.
How to Suggest a new feature?
1. Click "Suggest a new feature"
2. Enter the feature summary, description, attach files (optional) and select the Smart-View IoT Platform (platform to add feature on)
3. Click "Send".
Note: The feature request will be reviewed and you will be notified via email as to the progress of your request.
How to Log Help Request Tickets?
1. Click "Smart-View IoT Platform Support"
2. Enter the company name, request summary, description, select the Smart-View IoT Platform (platform you are requesting support on), attach files (optional) and select the priority level of the Support Request Ticket
3. Click "Send".
Note: The feature request will be reviewed and you will be notified via email as to the progress of your request.
Note: The Smart-View Support Team will respond to your request via email.
